Booking and Cancellation:
PAYMENT - Half of the total amount, including taxes, cleaning, and/or other charges is due at the time of booking. Payment in full is due 30 days in advance of Guest’s arrival date. Accepted forms of payment are: E-Check, bank transfer, Visa, Mastercard, and Discover. If payment is not received by the 30th day in advance of arrival, the reservation is not considered cancelled, however Guest hereby authorizes FVH to charge Guest’s credit card for any unpaid balance. If the reservation was paid with an E-Check or bank transfer, the Guest will have 48 hours to make the payment before the reservation will be cancelled.
CANCELLATION - Reservations cancelled no later than 30 days prior to check-in date will receive a full refund of their deposit minus a $250 cancellation fee, and credit card processing fees. If the cancellation occurs within 30 days of the reservation, all deposits paid to date are non-refundable. FVH reserves the right to rescind the reservation and refund any monies paid before Guest occupies the property.
Check In/Out Procedures:
Check-In time is between 3pm-10pm. There is a $100 fee for a check-in arriving after 10pm and must be pre-approved by FVH. Early check-ins may be requested and will depend on the booking calendar.
Check-Out time is at 10am. Late check-out's up until noon can be requested but will depend on the booking calendar. Requesting a check-out past noon will require a payment of 75% of the daily rate, and the Guest will have until 10pm to check-out.
CSA SECURITY DEPOSIT PROTECTION - In lieu of a security deposit, each of our reservations comes with CSA Security Deposit Protection, instead of having to pay a cash security deposit or have it charged to your credit card. Securing this protection will provide you with the assurance that damage which is caused inadvertently by you or a travel companion, will be covered under the plan up to a maximum limit of $1,500. Eliminating the worry of when and how much of the security deposit you will receive back. Should a guest opt out of the CSA Security Deposit Protection Plan, a separate deposit is due at the time of booking; and will range from $1,000-$3,000 and will be returned within 14 days of guest’s check-out assuming no resulting loss was incurred during the guest’s stay.
Coverage Questions? Call (866) 999-4018 or Click here for a copy of the CSA policy